The popularity of the cloud and cloud solutions for improving operational efficiency is a given in todays day and age, with the sheer amount of capabilities it can offer. The same is true for contact center solutions. The past couple of years in particular have really hammered on the importance and utility of fully-fledged cloud contact centers.
During a recent interview about contact center trends in 2024, AudioCodess EMEA Sales Director for Contact Center, Peter Broeckx spoke about the popularity of cloud migration in particular.
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