Bilingual Customer Service (Spanish)

Training Hours are 8am - 5pm M - F first 4 weeks
The manager will communicate the shift hours once they start the assignment and an 8% shift differential will be added for shift 11am - 8pm and shift 12pm - 9pm M- F

Only submit contractor flexible for ALL these of shifts:8am - 5pm, 10am - 7pm & 11am - 8pm M - F,12pm-9pm M-F

Must be able to work schedule assigned based on business need.
Have the flexibility to work at a Bank of America location and have a conducive work environment at home.
Quite place to work free of distractions
Space to set up 2 monitors, Chromebook, keyboard and mouse

Handles customer service calls in order to resolve in the most satisfactory manner for all parties concerned. Calls are non-routine and require deviation from standard screens, scripts and procedures. May respond to faxes and emails. Must have the ability to communication effectively. Will be referencing account information to assist with questions and determine repayment options. Requires knowledge of the organization, products and/or services. May require advanced problem solving skills and involve cross selling or up selling other financial products.
Typically requires 1 to 3 years of customer services and/or collections experience.

*Please include military (active or reserve) and any college education, regardless of contact center experience. Please include retail, store, and restaurant experience as well for all applicants.

Required Skills:
Requires basic knowledge of the organization, products and/or services
Excellent communication and problem-solving skills
One year of customer service experience (includes retail, restaurant, etc)
Some understanding of the Inbound Call Center
Ability to adapt quickly to change
Proven ability to meet and exceed productivity and quality monitoring goals
Excellent PC skills
Must be a team player
Ability to seek solutions for customers in a fast-paced environment

Desired Skills:
Collections experience
1+ years of telephone sales experience
1+ years of financial industry or mortgage servicing experience