Company Name:
Dalestarr Enterprises

Responsibilities:
>Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
>Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
>Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
>Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
>Accomplishes information systems and organization mission by completing related results as needed

Qualifications
Male/female 18-30yrs.old
with pleasing personality
Computer literate
with or without experience
hardworking/fast learner/flexible
Proficient in Microsoft Office in a domain environment
How to follow instructions and work
Ability to quickly gain new skills and knowledge when faced with new challenges.
Excellent verbal and written communication skills
ask questions and get information in order to diagnose computer problems and discern -what level of support is needed when a problem is presented
Work as part of a team in stressful situations; maintain composure and sense of humor in the face of heavy workload and constant interruptions
Able to show respect to other cultures and work in a culturally diverse environment; United States; User's other ads

Customer Service Manager

Price: Free

Description

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Customer Service Manager

Price: Free

Description

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