Live Chat is a form of communication between the customer and the agent in a call centre without having to speak directly on the phone. Today more than 41% of customer expect a live chat option in a website, especially when they access the website via mobile. Most companies that offer the live chat option also have these services to offer:
- - Having an impact on user experience that leads to higher conversion rates.
- - Assists to the e-commerce industry, by providing real-time assistance to their customers.
- - Allows cross selling and up selling of products.
- - Collection of real-time data of website traffic and customer information.
There are many other ways in which you can create a great experience of live chat support.
Why choose us?
The company has over 6,000 employees spread across 16 locations in 8 countries and has been operating for over 30 years
The services provided by us are inbound call enter and outbound call centers, tech support services and back-office services to name a few.
Some of the other services we provide are:
- KPO Services
- Live Chat Support
- Debt Collection Services
- Automation Solutions
- Quality Control Assurance
- Work -at-Home Call Center
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