Automotive Service Manager

Overview

Combining your in-depth automotive repair knowledge with your exceptional people skills, youll manage customer relationships and frequently serve as a liaison between technicians and customers. Youll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.

Job Responsibilities

Assign and schedule work duties to auto service staff according to individual skill level
Serving all automotive service needs of customers
Oversee the hiring and training of an effective auto service team
Ensuring high teammate retention
Maintain compliance with quality standards
Developing customer satisfaction and retention

Minimum Requirements

Required: High School Diploma or equivalent
4 years of auto service technical experience
1 year of service manager or service writer experience
Problem solving customer complaints
Aptitude to manage inventory, scheduling, equipment maintenance, etc.
Capacity to lead and coach others
Teammate and customer/communication skills
Ability to recruit and select technicians and general service teammates successfully according to store requirements
Willingness to continue education and remain current in automotive repair issues
Must have completed all the current and required BSRO store education courses & modules required for this position.
Must have valid automotive drivers license at all times in order to test drive customers vehicles

Preferred: 2-year degree or equivalent

Bridgestone Retail Operations, LLC employs over 22,000 teammates in North America and operates more than 2,200 company-owned stores. Our locations include Firestone Complete Auto Care, Tires Plus, and Wheel Works. With 2,200 locations across America and over $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Learn more!

We are An Equal Opportunity Affirmative Action Employer, in fact, One of our strengths is found in our commitment to serve a diverse customer population with diverse teams of teammates.

Katherine Hull - (407) 575-4106 - [email protected]