Company Name:
Cox

As an Inbound Sales Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand.

Inbound Sales Representatives have an annual income opportunity of $42k at goal, with potential for additional compensation and career advancement for highly motivated performers.

In this role you will operate in an inside sales capacity to:
Drive sales for all Cox residential services and product lines to maximize sales, while ensuring customer satisfaction through a call center sales environment.
Provide outstanding customer service or basic technical support to customers in conjunction with a sales or retention interaction.
Live the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company.

Primary Responsibilities and Essential Functions
Receive calls from current customers and/or non-subscribers for sales and revenue generation in a high-intensity call center sales environment.
Utilize proactive sales skills to identify needs of customers and effectively position products and solutions that best meet the needs of targeted customers regardless of customers reason for calling.
Achieves monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of sales skills, defined sales call flow structure, and adherence to provided schedule.
Responds to customer needs for Cox products, educates them on the latest marketing campaigns, and then recommends the packages and services to meet the customers need based on Cox prescribed call flows.
Maintains accurate records of sales activities on a daily basis.
Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers.
Researches and reviews competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs.
Responsible for utilizing multiple customer databases to access, change or input account information for new and existing customers.
Provides outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions.
Other duties as assigned.
Qualifications

Minimum
HS diploma, GED, or relevant work experience.
Excellent computer skills.
Effective communication skills.
Demonstrated ability to multi-task.
Excellent interpersonal skills to work effectively with teams throughout organization.
Excellent ability to pursuade others through direct/indirect influence.
Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction.
Demonstrated ability to establish collaborative customer relationships in a fast-paced environment.
Demonstrated capacity to thrive in a high-change, often ambiguous business environment.
Eligibility to work in the United States.
Preferred
Experience in telecommunications industry.
1 or more years in a sales quota environment.
2 or more years of experience in related field (i.e. Retail, Training, Indirect Sales, etc.); Chesapeake, Virginia, United States; User's other ads

Inbound Sales Representative

Price: Free

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Inbound Sales Representative

Price: Free

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