Bridgestone Retail Operations, LLC employs over 22,000 teammates in North America and operates more than 2,200 company-owned stores. Our locations include Firestone Complete Auto Care, Tires Plus, and Wheel Works. With 2,200 locations across America and over $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Learn more!
Overview
Responsible for every aspect of the store operation, which includes: selecting, coaching and developing store teammates as well as merchandising, advertising and promotion of products and services.
Job Responsibilities
Customer service
Drive store Sales & promotions
Build Customer Satisfaction & Loyalty
Creating Results for Teammates, Customers and the Company
Understand alternative tire sourcing and competitors
Payroll, budgets and store goals
Responsible for record keeping and relevant financial information
Manage, schedule and assign staff according to their skill level
Attend paid training to stay up-to-date with new developments in the automotive service industry
Follow up with customers to obtain feedback and ensure they are satisfied with received
Minimum Requirements
Required: High School Diploma or equivalent
Demonstrated success in retail sales management
Problem solving as it relates to customer complaints
Aptitude to manage inventory, order scheduling, and ongoing merchandising displays
Must be able to assist customers for personal sales as well as complaints to ensure
customer retention and loyalty
Teammate and customer communication skills
Negotiation and conflict resolution skills
Must have a valid automobile drivers license at all times and be able to drive customer and company vehicles
Must have completed all current and required BSRO store education courses & modules required for this position
Preferred: 2-year college degree or equivalent
We are An Equal Opportunity Affirmative Action Employer, in fact, One of our strengths is found in our commitment to serve a diverse customer population with diverse teams of teammates.
Kelly Coster - 518-732-2129 - [email protected]
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