Property Management CSR

Phoenix in Arizona (United States)

Publish date: October 1, 2015 08:22

Price: Free

Description

Company Name:
EMCOR Facilities Services

About Us:
EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of space worldwide. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and government sectors.
We currently have a need for a Property Management Customer Service Representative in our Phoenix, AZ Customer Solutions Center.
Job Title: Property Management Customer Service Representative
Job Summary: The Property Management Customer Service Representative perform duties involving dispatching work orders to Landlords, creation and delivery of certified letters, follow up through completion of work by Landlord, escalation to outside service provider if Landlord is not responsive, and collection of monies from Landlord. The role also performs review of leases for tenant responsibility and updates into the client's system.
Essential Duties and Responsibilities:

Daily receipt of repair calls via email from client for dispatch to Landlords.
Communication and Notification to Landlords for repairs to facility.
Follow Up with Landlords on acceptance of work and eta for completion.
Preparation and delivery of Landlord Enforcement Letters.
Escalation to Contracting Officer, Field Maintenance Office, R & A Expense Team, and property manager when applicable.
Loading of Landlord/Property Management information into CMMS.
Prioritize work to achieve client contractual performance standards.
Provide activity tracking and reporting as required by established protocols.
Other duties as assigned.

Qualifications:

High school diploma required.
One to two years of property management experience required
At least 2 years experience in a Customer Service position required
Strong verbal and written communication skills with excellent telephone etiquette.
Professional friendly demeanor.
Bilingual (English and Spanish) preferred
Negotiations skills.
Ability to maintain a courteous, professional telephone and written demeanor. Convey confidence in providing and receiving pertinent information.
Ability to work under pressure and constantly make correct decisions with limited input.
Competence in MS Windows Applications, especially MS Excel.
Typing 40 WPM with a 95% or better accuracy.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. EOE M/F/Vet/Disabled
To apply for this position, please visit the Careers page of www.emcorgroup.com and search for position ID EB-7592144531. Thank you.; Phoenix, Arizona, United States; User's other ads

ID: 18617 112 views