Account Coordinator - Facilities Services

  • Free
  • Published date: October 1, 2015 08:22
    • Phoenix, Arizona, United States

Company Name:
EMCOR Facilities Services



About Us:
EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of space worldwide. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and government sectors.
We currently have a need for an Account Coordinator to coordinate facilities maintenance services at our Customer Solutions Center in Phoenix, AZ.
Job Title: Account Coordinator
Job Summary: Under general supervision, conduct telephonic and electronic follow up and closing functions for open work orders on dedicated National/Supplier Management Accounts in order to meet the contractual obligations of each client. Intent is to ensure work orders are completed on time and that we are communicating with service providers in a timely manner for updates.  This position will also involve handling daily customer communications which includes but is not limited to keeping customers informed of work being performed at their location, providing updates to customers, and handling escalations. This position is the main point of contact for designated customers as well as service providers. All escalations that cannot be handled at the account team level are to go to the direct supervisor.
Essential Duties and Responsibilities:

Conduct telephonic and electronic follow up with a large database of service providers on all open work orders for each designated account to ensure work orders are completed in a timely manner as per the customer contractual timelines
Communicate with landlords and service providers to ensure proper completion of their work orders
Deliver clear, concise and professional email communication.
Communicate with external customer as necessary to relay work order related information
Prioritize work to achieve client contractual performance standards.
Communicate with procurement department when a new supplier is needed to complete a work order and/or if a supplier needs to be removed from the database
Coordinate daily with  Operations team to facilitate the work flow and ensure timeframes and requirements are met
Make continual recommendations for process improvement
Make continual recommendations for process improvement
Communicate to the administrative procurement staff any changes to supplier profile; i.e. address, phone number, fax number, email address, method of dispatch, etc.
Other duties as assigned

Qualifications:

High School Diploma
Minimum of two years of experience in facilities maintenance, property management or customer service role required. Experience in managing service delivery for trades labor such as Electrical, HVAC, Plumbing,  or Roofing required.
Bi-lingual English-Spanish preferred
Proficiency MS Windows Applications, including MS Excel and Word
Strong communication skills, both verbal and written, with excellent telephone etiquette.
Professional and friendly demeanor, willing to go above and beyond to accomplish the mission
Ability to work under pressure and constantly make correct decisions with limited input, and determine when to escalate issues to the Supervisor or Account Manager.
Ability to communicate effectively and efficiently with all functions of the Operations Staff and Call Center Operations team to carry out the objectives of the program.
Ability to maintains a courteous, professional telephone demeanor. 
Convey confidence in providing and receiving pertinent information.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success.  EOE M/F/Vet/Disabled
To apply for this role, please visit our Careers page at www.emcorgroup.com and search for position ID EB-1281829294. Thank you.; Phoenix, Arizona, United States; User's other ads

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