Residences Bellstand/Door Attendant - The Ritz-Carlton Baltimore Residence - (22067781)

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The Ritz-Carlton Baltimore Residence, located at 801 Key Hwy, Baltimore, Maryland, 21230 is currently hiring a Residences Bellstand/Door Attendant.

Responsibilities include:

The Door Attendant is responsible for serving the residential units and applicable common elements at The Ritz-Carlton Residences Inner Harbor, Baltimore.  The primary focus for the Door Attendant is serving the lobby entrance areas for The Ritz-Carlton Residences Inner Harbor, Baltimore.

Organizational Relationship:

The Door Attendant reports to the Residence Manager and Lead Concierge at The Ritz-Carlton Residences Inner Harbor, Baltimore, while maintaining relationships with all employees, residents and guests.

Standard Specifications:        

Requirements are representative of minimum levels of knowledge, skills and/or abilities.  To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, residents or guests.

Essential Abilities:

• Ability to understand resident and/or guest inquiries and provide responses.
• Ability to communicate well in written and spoken English with residents and/or guests, visitors and staff.
• Ability to focus attention on residents needs.
• Ability to prioritize and organize.
• Ability to think quickly and make good judgments.
• Ability to work well under pressure during peak periods.
• Ability to exert physical effort in removing, replacing and transporting residents and/or guest luggage in and out of vehicles.
• Ability to withstand being outdoors and exposed to all weather conditions throughout assigned shift.
• Ability to remain stationary at assigned post for long periods of time.
• Ability to maintain positive relations with taxi/limousine drivers.
• Ability to work cohesively with co-workers as part of a team.

Duties and Responsibilities:

• Ensure the safety and security of residents and guests, and the protection of the property.
• Perform an active role in all building emergency procedures.
• Maintain the highest standards of security, hospitality and service.
• Dynamically advance the level of service provided to the residential client base.
• Participate in and contribute to training programs.
• Successfully complete training process.
• Maintain records and documentation as assigned.
• Additional duties as may be assigned.

Essential Functions:

• Ensure that everyone is greeted with the utmost expression of gracious hospitality.
• Ensure the timely opening of doorways for people to egress or enter.
• Remain at assigned post, maintaining correct stance.
• Maintain knowledge of:
• Scheduled daily activities
• Features and services provided
• Hours of operation for various amenities

• At all times exhibit a polite and professional manner reflecting a willingness to accommodate.

• Immediately address and resolve all relevant issues ensuring resident and/or guest satisfaction.
• Assist staff members to ensure first class service.

• Maintain clear passage of the car drop off area and sidewalks into the building.
• Communicate parking procedures to residents and guests.
• Secure taxicabs for residents and guests.
• Assist residents and guests into and out of their vehicles.
• Assist residents and guests with the loading and unloading of packages and luggage into and out of their vehicles.
• Assure safety and security of all luggage and packages.
• Transport luggage to and from the entrance area to the concierge package room or other designated area.      
• Keep concierge apprised of weather conditions.
• Relay accurate directions to residents and/or guests on inquiries regarding destinations within the local area.
• Maintain accurate knowledge of local attractions and activities.
• Mop up wet spills in the lobby as necessary.
• Assist in the placement and removal of lobby rain/snow mats.

Position Qualifications:

• Demonstrated experience in service and hospitality
• Good oral and written communication skills
• Must possess a high level of organizational skills for documentation purposes

Note:  A review of this description has excluded the marginal functions of the position that is incidental to the performance of fundamental job duties.  All duties and requirements are essential job functions.  This Job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to perform any other job-related duties assigned by their supervisor.  This document does not create an employment contract, implied or otherwise, other than an at will employment relationship.

MIRJ