Live Fully at Marriott International #1 Leader in Hospitality
At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place.
The CEC Omaha, located at 1818 North 90th Street, Omaha, Nebraska, 68114 is currently hiring a IPC Group Specialist.
Responsibilities include:p>
The basic function of this job is to provide service support on our Centralized Group Commission Program to our group intermediary partners and properties. The IPC Group Specialist will service these customers via all voice and e-channels.
Specific Responsibilities
- Researches and responds to intermediary partners and properties (all brands) on centralized group commission via phone and e-channels utilizing commission, reservations, and sales support systems CTAC, CPS, OSCAR, JULIET, MARSHA, SFA, Peoplesoft, Query/Studio.
- Educates and is a champion of the Centralized group commission program and promotes the benefits of the program to our intermediary partners and properties.
- Monitors intermediated group events via automated and ad-hoc reports to pro-actively ensure correct event payments.
- Researches and coordinates re-active Group Payment Event Forms and completes all necessary follow-up with properties to process event payments.
- Activates and Approves Centralized Group Events.
- Loads and updates GIATAs for future Group Events in MARSHA Mini Hotels for futures properties when needed.
- Updates specialized Group Commission profiles for properties.
- Researches and tests Group CTAC enhancements to ensure proper functioning of Group CTAC systems when needed.
- Monitors and tracks trends and issues from our intermediary partners and properties of the Centralized group program and is a champion of enhancements to provide continued service excellence to our partners and properties.
- Audits GIATAs in SFA and updates intermediary profiles. Contacts properties when needed on the program and processes.
- Educates and supports properties on Marriott Centralized Group Commission Standard Operating Procedures.
- Researches commission revenue utilizing Peoplesoft/MBS in support of properties when needed.
- Researches and responses to intermediary partners with assistance on GIATA accreditation support with IATAN when needed.
- Researches and support projects from department head and corporate headquarters as needed.
- Each associate is expected to carry out all reasonable requests by management, which the associate is capable of performing.
Apply now at : https://jobs.marriott.com/marriott/jobs/22200112?lang=en-us/
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
Chat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | Instagram
Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
| Marriott International is the worlds largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? |
Loading
