Guest Service Representative - 19085796

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  • Published date: June 24, 2019 16:53
  • Modified date: June 24, 2019
    • 6023 Park South Drive Charlotte, North Carolina, United States

Heres To Your Journey with Courtyard

With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you''ll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World at Courtyard by Marriott.

The Courtyard Charlotte SouthPark, located at 6023 Park South Drive, Charlotte, NC, 28210 is currently hiring a Guest Service Representative.

Responsibilities include: 

 Welcome to our family

 As a world-class leader in the travel industry, there's no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.

 The impact you'll make

 No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.   

 What you'll do

 Organize, confirm and process guest check-ins/ check-outs and adapt for any changes 

 Secure payment, verifying and adjusting billing as needed 

 Provide guests with room and hotel information, directions, amenities and local interests 

 Run daily reports, reviewing to see what needs to be communicated to the next shift's staff 

 Complete cashier and closing reports, counting the bank at the end of each shift securely 

 Accept and record wake-up calls, delivering to the right department 

 Communicate any emergency, lost item or theft to proper security staff and/or authorities 

 Keep contingency lists in case of emergency and communicate any necessary messages 

 Perks you deserve

 We'll support you in and out of the workplace by offering:

 Team-spirited coworkers 

 Encouraging leadership 

 Support to live a life of wellbeing and happiness 

 Opportunities to serve and give back to the community 

 Discounts on hotel rooms, gift shop items, food and beverage 

 Recognition programs 

 What we're looking for

 A warm, people-oriented demeanor 

 A team-first attitude 

 A gift for paying attention to the smallest details 

 This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

 You're welcomed here

 Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you're important to us. You'll make an impact in your role, and for that, you'll be appreciated and valued.

To apply now, go to:

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit to learn more about our workplace culture and career opportunities. 

Chat, engage and follow us on social media.

@lifeatmarriott on Snapchat 

So, we ask, where will your journey take you? 

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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Marriott International

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Zip code: 28210
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