Exclusive Services – German Speaker - CEC Austin - (22191114)

Live Fully at Marriott International #1 Leader in Hospitality

At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place.

The CEC Austin, located at 1705 Centre Creek Drive, Austin, Texas, 78754 is currently hiring a Exclusive Services â German Speaker.

Responsibilities include:

p>

Process all wholesale reservation requests, changes, and cancellations received by phone, fax, or mail from Marriott properties, guests, and wholesalers. Transmit information or documents using a computer, including proof-reading and editing written information to verify accuracy and completeness. Verify availability of contracted rooms types and rates. Adhere to all special procedures associated with reservations, based upon wholesaler and/or hotel for which reservations are made. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.