Company Name:
NCO Financial

Job Description

Call Center Representative-150000142
Description
NCO, an EGS Company, is a leading global provider of business process outsourcing (BPO) services, including accounts receivable management, revenue cycle management, and order to cash BPO services. NCO provides services across multiple vertical markets through a combination of voice, chat, email, SMS, voice automation, back-office, social media, and self-help portals. NCO provides services through a diverse global workforce throughout North America, Latin America, Europe, Asia, and Australia. As a result, employees enjoy the opportunity to grow, develop and build long-term careers in exciting industries, supporting the best brands in business, all while accruing tenure with a global BPO leader.

Summary
Communicate with patients/clients/customers to attempt to negotiate payment on accounts and responsible to meet monthly goals through efficient and accurate correspondences with patients/clients/customers.

Principal Responsibilities:
In the name of the client, communicate with patients/clients/customers by telephone and/or written correspondence to attempt to bring resolution to unpaid accounts.
Supply thorough customer service, maintain positive patient/client/customer relations, and work efficiently in the name of the client.
Provide thorough, efficient, and accurate updates on computer files for each call made.
When requested, process all correspondences in adherence with pertinent legislation and guidelines where applicable.
Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
Provide feedback to management concerning possible problems or areas of improvement.
Perform other duties as assigned by management.

Qualifications

Education:
High School Diploma or General Education Development (GED)certificate.

Experience:
Previous customer service and/or collections experience preferred.

Knowledge, Skills, Abilities & Other Characteristics:
Proficient personal computer skills including Microsoft Office.
Excellent interpersonal, written, and oral communication skills.
Ability to maintain the highest level of confidentiality, in compliance with Company policy and applicable law and regulations.
Ability to prioritize and organize work in a multitasked environment.
Ability to work in a team fostered environment.
Ability to adapt to a flexible schedule.

Work Environment
Office environment.
Ability to lift and/or move 20 pounds with or without accommodation.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

Job Call Center Representatives
Primary Location UNITED STATES-PA-Pittsburgh
Work Locations Pittsburgh, PA- Penn Center West 5 Penn Center West Pittsburgh 15276
Job Level Entry Level
Education Level High School Diploma/GED/CXC (11 years)

To apply online go to the Web site:
www.ncogroup.com/careers
-Select Contact Center Representative
-Select Opportunities in the USA
-Enter Job Number - 150000142 then click on the gray colored tab Search for Jobs
-The Call Center Representative position for our Pittsburgh office will appear.
-Click Proceed to apply for the position.
-On the Login page, register as a New User, then you will set up your User name and Password.
-Continue following the prompts to complete all of the application information.; Pittsburgh, Pennsylvania, United States; User's other ads

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