Company Name:
Liquid Education

The Call Center Agent is responsible for receiving inbound calls from registrants on employment websites and placing outbound calls in some instances. This position is responsible for performing customer service on behalf of employment website, engage in exploratory conversation regarding career goals, and determine whether additional education might be beneficial or necessary. The role of the agents have two positions available where sales experience on a consultative approach to discussions is appropriate, as well as the customer service focus to understand the needs to help identify selections for the call.

Our hours of Operation are as follows:

Mon-Thurs 8am-7pm; Fri 8am-5pm; and Sat 9am-5pm

Responsibilities:

Responsible for matching prospects with jobs using the information obtained about the job search.

Email prospects about job postings.

Complete job profiles for the prospect.

Transfer prospects who are considering school to an internal Education Advisor.

Receive inbound calls from live transfer vendors with potential customers who have been solicited through advertisements and job web sites.

Answer inbound calls from potential prospects who have been solicited through advertisements.

Ask good, relevant, and open-ended questions to gain knowledge about career and/or school of interest.

Explain products or services of schools by gathering information of prospects goals to determine the appropriate institution.

Obtain customer information such as name, address and enter information into computers.

Build rapport quickly with the prospect to better target the needs and interests of specific individuals.

Qualifications:

High School Diploma or GED

Preferred: Associates or Bachelors Degree

Previous call center experience a plus, but not required

Proficiency in Microsoft Office computer skills

Must possess and be able to demonstrate strong influencing and closing skills.

Excellent interpersonal, written and oral communication skills

Ability to work in multi-tasked environment

Ability to build rapport and assess information given to determine results

Able to adapt to change within a fast-paced business environment; Kansas, United States; User's other ads

Call Center Agent

Price: Free

Description

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Call Center Agent

Price: Free

Description

Contact:

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