Health care organizations are becoming more competitive and more driven by patient loyalty. Patient loyalty is primarily a function of how a patient feels they were treated during the receipt of their care. It's more important than ever for medical organizations to remain in-tune with the needs and perceptions of patients as well as providing thorough customer service training to employees. This is what's going to allow medical organizations to gain a competitive edge in a rapidly shifting industry.
When delivering care the focus should be on the patient and providing the best value for the individual, which means that healthcare providers and organizations must work to create a patient centric experience - which is why customer service is an imperative.
Speaker Profile:
Audrey Halpern is Keynote Speaker at Ijona Skills. She is assists employees in achieving their goals through the use of highly interactive participant-centered training methods which maximize outcomes.
Register: https://www.ijonaskills.us/webinarDetails?webinarid=541&speakerid=63&domain=1
Contact Info:
Ijona Skills
Email: [email protected]
Visit: https://www.ijonaskills.us/upcoming-webinar
Phone: +1 302-830-3132
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