Full-Time Express Service Technician
Rockaway in New Jersey (United States)
Publish date: July 30, 2017 12:08
Price: Check with seller
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Description
Job Duties/Responsibilities:
• Participates actively with team servicing of every customer vehicle to ensure fast, expert service
• Dedicates work time to providing excellent customer service
• Promotes teamwork to deliver times and accurate customer care during all operating hours
• Demonstrates a sense of responsive urgency to every customer no matter what service is required
• Uses the Quality Service Evaluation (QSE) form to understand customer service adviser's and customer service manager's instructions
• Fulfills the customer's needs the first time, every time
• Communicates with Auto Center Manager, Customer Service Adviser and other Technicians to meet Sears Automotive time standards and to exceed customer requirements.
• Adheres strictly to Sears Automotive Dress Code standards
• Protects customer's vehicle with floor mats, seat/steering wheel covers and, if necessary, fender covers
• Racks vehicle safely following Sears Automotive training
• Performs Multi Point Inspection (MPI) visual inspections and communicate with customer service manager and/or customer service adviser within 10 minutes
• Miscellaneous duties as assigned
Required Skills:
• Valid Driver’s License
• Successful completion of Sears Automotive Express Technician core curriculum
• Commitment to safety: Use of appropriate personal protective equipment, back belt, safety glasses and safety shoes at all times
• Maintenance of individual productivity as defined by the business sales per hour standard
• Ability to stand and walk for prolonged periods of time
• Ability to lift up to 50 pounds
• Extended workdays of up to 10 hours, weekends and nights as necessary
• Ability to handle stressful situations and work in a fast-paced environment
• Ability to read and utilize reports
• Extensive spoken communication for customer and associate relationship skills
• Must have a valid driver's license
Preferred Skills:
• Speed and expertise when installing tires and batteries
• Commitment to teamwork and mentoring others
Education Requirements: HS Graduate or Equivalent
License/Certificate Required: Yes
Driver's License Required: Yes
Age Requirement: 18+
ID: 70213 121 views
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Mark LaMaster
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